FAQ
Charlotte Swiden Original Artwork
If you have any questions about purchasing Charlotte Swiden’s original artwork
please send an email to info@swiden.com.au
Swiden Design; prints and objects
When will I get my order?
We will work as quickly as we can to send your order out to you so you can start enjoying your items as soon as possible. Depending on where you live, and helped along by the postal services, we would expect to get your order to you within the following time frames*:
Australia (Regular Postage) 1–7 business days after despatch
Service does not insure or offer a tracking number of your delivery.
Read more here: p://auspost.com.au/personal/standard-delivery.html
Australia (Express Postage) 1–4 business days after despatch
Service features:
-Delivery scans on Express Post satchels and parcels (where available.)
-Track events available for viewing online (where available.)
Read more here: http://auspost.com.au/personal/express-delivery.html
Be sure to choose your preferred postage carefully upon check-out.
Swiden Design can not be held responsible for any damage or loss in the mail.
Rest of the World – unfortunately due to the many different postal services used around the world we can’t guarantee a time, but if you haven’t received your goods within 14 days please send us an e-mail and we will do our best to follow it up for you.
*Please note these times are calculated from time of payment. Unfortunately we also can’t post/ship on public holidays, because like all good Swedes and Australians we will be celebrating with our family and friends.
How much does postage/shipping cost?
The cost of postage/shipping will be shown when you have selected your items
and are ready to check out. If at this point you change your mind about what
you have selected you can exit the process.
Where do you post/ship to?
We post/ship to all people and places around the world.
If you have any problems placing your order please e-mail us at info@swiden.com.au and we will get back to you as soon as possible.
What can I do if I change my mind?
We understand that sometimes things change, so if you change your mind about what you have purchased we will be happy to provide you with a store credit so you can choose something that suits your needs a little better. Just send them back to us within 14 days in original condition and packaging, please also include a copy of your receipt and contact information.
Unfortunately any related postage/shipping costs are non-refundable.
What happens if there is a problem with the items on delivery?
When we send your items to you we will make sure they are the best products we can produce. However, if for any reason they don’t meet your expectations or you find them to be faulty please return them to us for a full refund.
If your goods were damaged in transit it would also be appreciated if you could please include all packaging so we can investigate what went wrong and try to prevent it from happening again.
In all cases where products have been returned because they are faulty or damaged we will also reimburse your postage/shipping costs along with the full cost of your items. When returning goods we also recommend you get a receipt from the post office – just in case something happens and they don’t make it back to us.
Many of our products are either entirely or partly handmade, and as such there may be some slight differences in the way the product looks on the website and how they look when you receive them. These won’t change the overall nature, quality or design of the product. Hopefully, like us, you will enjoy having your own unique product, however if for any reason you are not happy please return it to us in its original condition and we will give you a refund. For more information on what is involved in making our products please see our Swiden Design Ethos section.
A little bit more information about returns.
All Swiden Design products are unique and many are partially or entirely handmade and as such there is a limited number of each item that we can produce. If an item you have received is damaged or faulty we will try to replace it with the same item. If however this is not possible we will do our best to provide you with a similar item which you will enjoy just as much. If you are unhappy with the alternative item we will be happy to provide you with a full refund.
How can I contact you?
If you would like to contact us to ask about new products, follow up on an order, let us know about goods that have been damaged or any other reason at all you can contact us via:
E-mail:
info@swiden.com.au
How can I pay?
Swiden uses PayPal for all its payments. When using PayPal you can either pay directly through your bank account or by using any of the following major credit cards: Visa, Mastercard, Discover and American Express.
I don’t have a PayPal account how can I pay?
Don’t worry if you don’t have a PayPal account yet, you can quickly and easily create one as you check out. PayPal will guide you through the process.
For more information on PayPal please click here
How secure is Swiden Design’s site?
Swiden Design lets you make your payments through PayPal. Swiden Design values its customers and as such any information retrieved from you is kept strictly confidential. Swiden Design will not use your information for anything other than what you have consented for – we want you to keep coming back to enjoy our products!
For more information on PayPal please click here
What currency are your prices listed in?
As we live and work in Australia all prices are in Australian Dollars (AUD). Just prior to payment, PayPal will display the cost in your chosen currency.
I am a wholesaler and would like to sell Swiden Design.
Swiden Design appreciates any opportunity to discuss wholesale and retail opportunities.
If you would like to sell Swiden Design please e-mail us at info@swiden.com.au and we will get back to you as soon as possible.
Swiden Design Ethos.
Here at Swiden Design we hope all our customers will enjoy our products as much as we have enjoyed designing and creating them. We also feel that it is important to not just create products that are unique and beautiful but also to create products that are representative of our values. That’s why we use processes and resources that limit environmental impact and contribute to sustainability where possible.
Some of the ways in which we seek to limit our environmental impact include:
- We only use local crafts people to help our work come to life
- The designs we’ve created are all limited editions or one of pieces
- We use vegetable based inks which don’t harm the environment
- The paper we use for our prints are 100% cotton rag acid-free paper which is designed to meet gallery and museum longevity requirements
- The wall hangings are printed onto linen, one of the most sustainable fabrics we have available
- Non-toxic, water based dyes are used on printed fabrics
At Swiden Design we will continue to look for ways to improve environmental sustainability in the way we create our products and incorporate these into our processes where we can.
If you have any feedback about Swiden’s business, people, designs or anything at all
please contact us as at info@swiden.com.au
Some extra information for all our customers.
Here at Swiden Design we take utmost care in everything we do and hope to always keep our customers happy. If for any reason you are unhappy with any part of your dealings with Swiden Design please let us know and we will do our best to fix it. Unfortunately, we can’t be responsible for things that may happen in the development and delivery process outside of our control,
e.g. delays in delivery after items have been posted/shipped.
Finally, thank you for shopping at Swiden Design, we hope you enjoy our products.